More EBay / Skype Predictions
Source: saunderslog.com
David Gibbons, who writes a blog called Poductivity, left a short comment here this afternoon inviting comment on this post. Well worth reading, especially for the use cases:
Instead of just buying your ipod on eBay, you will now also browse ebay for cheap support for your ipod when it breaks. If you find a service provider you like, you’ll chat with them live, instantly, simply by clicking on their ebay profile. When you’ve been helped and your call is complete, your ebay/skype account will be debited a service fee which will be divided up between skype for the communications piece, ebay for the marketplace piece and the ebay seller / consultant.
David believes that this acquisition is the beginning of a giant services business opportunity for EBay. He concludes his posting with:
Try simply asking yourself these 2 questions:
Q1 - What is the consumer spending category that is primarily fulfilled via the voice channel?
A - Professional Services.Q2 - What is the largest consumer spending category not / poorly represented on eBay today?
A - Professional Services.
It’s not just professional services, though. It’s all solution oriented selling that is enabled by this model, whether that be travel, a new car, or fixing your PC. Great insights!
