Fonality Releases PBXtra™ Call Center Edition 3.5
Source: smithonvoip.com
New Version Allows For Remote Agents
Everyone’s favorite Digium rival Fonality, has announced version 3.5 of their PBXtra(tm) Call Center Edition. The latest version of their call center now allows remote agents, allowing for anyone, at any IP address, to receive distributed queue calls in the office, at home, in a hotel on a PC-based softphone or even from their car on a mobile phone. This newest feature adds additional flexibility to the solution and allows “virtual” call centers to take advantage of the Fonality solution.
According to Fonality CEO and Founder Chris Lyman,
“When people hear ‘call center’ they think about thousands of agents in an off-shore facility. No longer,” said Fonality CEO, Chris Lyman. “Fonality has built a call center that mimics the ‘work anywhere’ functionality of the virtual call center, yet has the enterprise feature set of a premise call center, and it is at a ridiculously low priced point.”
Additional PBXtra(tm) Call Center Version 3.5 Features
In addition to the distribute calls to remote agents in a variety of locations, PBXtra Call Center 3.5 features new web-based reporting capabilities deliver graphically-rich, historical ACD reports and real-time visibility into the health of call queues, all necessary information for call centers. It shoudl also be noted that version 3.5 is available with HUD agent, a universal contact management application that provides agent presence management, whether that agent is in the office or telecommuting. HUD agent delivers managerial features such as barge, record or monitor calls in real-time even if they are located in a different country than the agent they are managing.
For more information about Fonality’s PBXtra Call Center 3.5, visit Fonality.com.
