Personnel Changes at Vonage

There is change in the air at Vonage.

Executive Vice President and Chief Legal Officer Sharon O’Leary is leaving the company. Her tenure will end at the close of the first quarter. She has been with the company since 2005 and helped take the company public in 2006.
Meanwhile, Mike Sears has been named Senior Vice President of Global Service Delivery Operations, which is the unit that deals with customer contact. Sears is the former Vice President of Customer Service for DHL Express and was Vice President of Customer Service Strategic Planning for Wachovia National Bank. He received his bachelors degree and masters degree in business administration from Wake Forest University.

“Mike has an impressive skill set that will enhance Vonage’s ability to keep improving our customer service. We believe that Sears’ 18-plus years of leadership experience in customer service and operations will build upon the foundation Vonage currently has in place,” Vonage Chairman, Chief Strategist, and Interim CEO Jeffrey Citron said.

Published on February 5th, 2008 under GE, VON, Vonage

Last 20 posts tagged "Vonage"

Vonage Helps You Call Santa

Source: www.voip-news.com

-news.comAre you in the holiday spirit yet?
Well, if you have Vonage, then you have a link to the big jolly, red man himself. Yes, sirree. Vonage customers can call 1-700-CALLSANTA from a Vonag…

Published on December 23rd, 2008 under GE, santa, VON, Vonage

Vonage Death Watch Starts at Fierce

Source: andyabramson.blogs.com

Doug Mohney has penned an excellent piece about what will hasten the death spiral of Vonage. His well timed editorial, based largely around the announcement by Verizon to rollout a real VoIP…

Published on December 15th, 2008 under GE, IE, VON, Vonage

Vonage-The Grinch of Xmas

Source: andyabramson.blogs.com

Talk about trying to draw attention about a company after months of hiding as their stock price dwindles. Yesterday I caught wind of Vonage’s latest PR stunt. Call Santa.

I don’t…

Published on December 12th, 2008 under GE, VON, Vonage, XMAS

Vonage Releases Third Quarter Results

Source: www.voip-news.com

-news.comVonage Holdings Corp. has announced its third quarter results. Revenue grew by seven percent over the previous year to $226 million.
“We reported our fourth consecutive quarter of…

Published on November 7th, 2008 under GE, VON, Vonage

Vonage Has a New Patent

Source: www.voip-news.com

-news.comVonage has a new patent. It’s for something called “Method and Apparatus for Enhanced Internet Telephony.” According to the company, “The invention, which was filed for patent…

Published on October 23rd, 2008 under GE, patent, VON, Vonage

Report Says VoIP Adoption Rising, But Vonage Won’t Be

Source: andyabramson.blogs.com

I have to credit TMC’s Greg Galitzine with finding this story yesterday about the growth of residential VoIP.
What’s becoming obvious and what has been for some time is that the baby…

Published on October 16th, 2008 under GE, IP, VoIP, VON, Vonage

Friday Links: Vonage, Skype and more

Source: www.voip-news.com

-news.comIke Elliot of Telecosm is taking a long-term hiatus from blogging due to taking a job with Level3. Apparently he and the company think that blogging then becomes a conflict of interest…

Published on October 10th, 2008 under GE, kype, Skype, VON, Vonage

Wednesday Links: Did Vonage Screw Up?

Source: www.voip-news.com

-news.comVoIP Watch wonders if Vonage just screwed up when Verizon sued it. After all, Cox won the lawsuit that Verizon filed against its company. Read it here.
Smith on VoIP has some speculativ…

Published on October 9th, 2008 under DID, GE, VON, Vonage

Verizon Loses VoIP Patent Case, Did Vonage Screw Up?

Source: andyabramson.blogs.com

TechDirt’s Mike Masnick has a very to the point post about Verizon being beaten in court by Cox Communications. This reminds me of other cases where companies believe its better to sett…

Published on October 7th, 2008 under DID, GE, IP, patent, verizon, VoIP, VOIP Patent, VON, Vonage

Friday Links: Collaboration, Vonage

Source: www.voip-news.com

I was speaking with a woman this week about her phone service. It seems that she has been having trouble with the clarity of her Vonage. She’d been perfectly happy with it until it started…

Published on August 15th, 2008 under collaboration, GE, VON, Vonage

Vonage’s New Vonage Pro

Source: www.voip-news.com

Vonage has introduced a new option for its service. Vonage Pro revamps its options to offer more to customers. The service includes Vonage Digital Voice, Vonage Companion, Vonage Visual Voicema…

Published on August 1st, 2008 under GE, pr, VON, Vonage

Vonage Has a New CEO

Source: www.voip-news.com

Well, that didn’t take long. Vonage announced that they were letting interim CEO Jeffrey Citron go last week. Today, they announced that Marc Lefar has been named chief executive officer of…

Published on July 30th, 2008 under ceo, GE, VON, Vonage

Vonage Raises Needed Cash

Source: andyabramson.blogs.com

Maybe now that they got an infusion of cash Vonage’s most recently hired PR team will start reaching out to influencers again like they did on their way up the VoIP and telco ladder. It’s been…

Published on July 25th, 2008 under GE, VON, Vonage

911 Law Pleases Vonage

Source: www.voip-news.com

Aww, isn’t that cute?
Vonages is pleased to bits about the New and Emerging Technologies 911 Improvement Act of 2008 that President George W. Bush signed into law this week.
Of course they…

Published on July 24th, 2008 under GE, VON, Vonage

Comcast To Work With Vonage

Source: www.voip-news.com

Comcast, Comcast, Comcast.
The television and internet provider is at it again — blocking VoIP traffic. Do they ever learn?
Now, they are saying they will work with Vonage to ensure that it…

Published on July 10th, 2008 under comcast, GE, VON, Vonage

Did 8×8 Put Vonage, Skype and Others Behind the 8 Ball?

Source: andyabramson.blogs.com

The patent announcement today by Packet8’s parent 8×8 regarding distributed gateways and VoIP on the surface reads to me like companies dumping calls into the PSTN from the IP world may be in…

Published on July 2nd, 2008 under 8X8, DID, GE, kype, Other, Skype, VON, Vonage

Attention Vonage READ THIS POST

Source: andyabramson.blogs.com

This applies to whomever is really running Vonage (a company I predict will get bought by private equity in the next 18 months).

This post from Duct Tape Marketing about lifetime value of a…

Published on June 30th, 2008 under GE, VON, Vonage

Wednesday Links: Vonage, Fax over IP

Source: www.voip-news.com

What could a company want with a memory stick that turns any PC into a VoIP phone? What could they want with it so much that they would spend $6.5 million to get it? Interesting stuff. Read about…

Published on June 4th, 2008 under Fax, Fax over IP, GE, IP, VON, Vonage

Vonage Won’t Comment About Reliabiity…Does Anyone Wonder Why?

Source: andyabramson.blogs.com

Vonage has a problem and its getting worse. Long ridiculed for poor customer service and lousy quality now they’ve chosen to take the non-comment approach when they get asked about that by a…

Published on May 31st, 2008 under DOE, GE, VON, Vonage

Vonage Uses Five9 Virtual Call Center

Source: www.voip-news.com

Vonage is planning some aggressive customer outreach, according to a press release from Five9. The VoIP provider has begun using Five9’s Virtual Call Center in several divisions to manage its…

Published on May 22nd, 2008 under call center, GE, US, VON, Vonage

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