Hi-tech Features With Hosted PBX
Source: asteriskblog.com
We all know how VOIP can drastically cut costs – both for personal use and business purposes. When it comes to the latter, however, business owners are always looking for ways to cut down on the costs and yet at the same time, be able to maintain top features for the business. If the business is big, there is usually no problem – they have the budget for these things. However, for small businesses, the budget is usually tight. As a result, they usually have to settle for low-end technology and this includes their phone systems.
With new technology becoming more available and at a more affordable cost, small business now have a chance to avail of services that can make them look like Fortune-500 companies – without having to spend as much. How is this possible? Through hosted PBX. What are the benefits of hosted PBX? According to Brian Solomon of TMCNet:
This new service, hosted, can give your small company the professional image, improved efficiency, and business intelligence normally available only to the largest firms. And depending on the type of hosted PBX you choose, you don’t have to do any equipment installation, maintenance, or upgrade – the hosted PBX provider does it all.
One of the most important assets of a small business is its image. You can invest in a pretty web site and buy nice stationary, but when clients call you do they hear professionalism or “small time”? Many small businesses simply route all calls to one phone and tell callers to call a different number if the person they want isn’t close by. With a hosted PBX service, your callers can hear a professionally recorded greeting to get menu options for connection to individuals or departments – just like a Fortune 500 corporation. Even a company of just one person can still let callers dial for sales, support or customer service. You look bigger to your clients and when the call is connected you know what the caller wants to talk about.
Once your caller selects a menu option, a hosted PBX can route the call to any employee, just like a hardware PBX system. But with a hosted PBX, your employees don’t have to be at an office phone. In fact, you don’t even need to have an office. Hosted PBX systems are one of the single most important enablers of virtual companies. Employees can take calls on cell phones or home lines. The caller gets to the right employee and you can save money on office rent and utilities.
Now that’s what I call bang for your buck.
