The go3 Genie Guarantee: Poof! New Phone!

Source: blog.voipsupply.com

Typical Guarantee line of Questioning

May I ask, what is your back-up plan?”

Have you ever been asked this question by a salesperson? I’m asking you now. Don’t look at this as “pushy” sales guy Phil looking to boost his sale. I’m imperfect in a lot of ways, but I’m not pushy. But just answer the question.

Okay forget about me asking this question. What if your manager asks you this question? I know what your first word will be.

Uhhhhhhhhhhhh….

A typical scenario may play out as follows:

PHIL: Well thank you again “Percy” for your order for two phones. Those will ship Fed Ex two-day, and you will receive them Monday. I’ll call you later with the tracking.

PERCY: Thanks Phil, I look forward to hearing from you.

PHIL: Percy, before you go, what is your back-up plan?

PERCY: Back-up plan for what, Phil?

PHIL: For the phones.

PERCY: Oh. Well they’re covered under the manufacturer warranty correct?

PHIL: Yes. There is a one-year limited manufacturer’s warranty covering defects.

PERCY: I’m all set then, PHILIP.

PHIL: Percy, what if the phone breaks, is damaged or fails to work 366 days from now? What if it breaks or is damaged within 365 days? I know the manufacturer is not going to cover you in these cases. You do plan on using these phones a year from tomorrow right?

PERCY: Well I guess I’ll order some new phones.

PHIL: That will work. At $100 each you could spend $200 for the phones on this order and $400 total for two phones to use now and two for back-up to leave in the supplies closet.

PERCY: We cannot be without phones, but $400? I guess I’ll talk to our manager and get approval for a couple more. Thanks Phil.

PHIL: Hold everything Percy! What if I told you for $120 per phone I’ll cover any defect, damage, breakage or failure for three years or 1095 days of coverage? Your cost for a back-up plan drops 40 percent. You’re not spending $400, you’re spending $240. Not to mention it supersedes the manufacturer’s warranty and there are no questions asked, no standing in a call queue waiting for an answer. No time explaining what went wrong. Just call me and make me aware, ship the phone back to me in one or a thousand pieces, and….

PERCY: and….

PHIL: and…POOF! New phone, Percy!

PERCY: Phil, tell me more about the VoIP Supply Warranty.

PHIL: Check this link out Percy, and we’ll go over it together.

I send Percy the link: go3 warranty

Percy signs up for the warranty that day and looks like a hero to his manager.

Call a specialist at VoIP Supply today and find 1001 more reasons to consider the go3 Warranty as a secure and viable back-up plan that will cover all your telephony hardware! Follow us!

Published on April 24th, 2008 under


Last 20 posts tagged "Customer Service"

Why Good Customer Service is Important

Source: andyabramson.blogs.com

The other day I had to cancel mom’s phone line with Verizon. It wasn’t the first time I tried to do it, and it was a painful experience. The first time I called was over a weekend…

Published on October 9th, 2008 under , , ,

The go3 Genie Guarantee: Poof! New Phone!

Source: blog.voipsupply.com

Typical Guarantee line of Questioning
“May I ask, what is your back-up plan?”
Have you ever been asked this question by a salesperson? I’m asking you now. Don’t look at this as “pushy”…

Published on April 24th, 2008 under

Customer Service Initiatives 2008 – Part One of Many

Source: blog.voipsupply.com

Our customers are our most valuable asset, and are a group of people that we strive to impress all day, every day. With more than 57,000 customers since August 2004, growing the company from…

Published on April 21st, 2008 under

Polycom Phone Blitz…While Supplies Last!

Source: blog.voipsupply.com

VoIP Supply is hosting an excellent Customer Appreciation Sale starting at midnight on Tuesday, April 8. The Polycom IP 501 Soundpoint SIP VoIP phone will be selling for only $139.99. This…

Published on April 8th, 2008 under , , ,

VoIP Supply Unleashes Go3 Guaranteed Replacement Warranty Program

Source: blog.voipsupply.com

Go3 allows customers an affordable way to protect their hardware investment
VoIP Supply announced the launch of its new three-year, no-questions-asked, guaranteed replacement warranty, Go3…

Published on April 2nd, 2008 under ,

Email is Never Enough

Source: blog.voipsupply.com

Email is never enough.
Like many people, so far this week I have received in excess of 5,000 email messages, combining spam with useful communications. A few times this week, and every week,…

Published on March 11th, 2008 under

What My Customers Want

Source: blog.voipsupply.com

As a CEO, I always strive to know who my customers are and what it is that they need.
Let’s start with who my customers are. For me, I get the pleasure of having internal and external customers–…

Published on March 3rd, 2008 under

Skype callers: ‘Customer service, please?’ | CNET News.com

Source: andyabramson.blogs.com

Skype callers: ‘Customer service, please?’ | CNET News.comIt seems Skype is having growing pains. While users continue to applaud the Skype to Skype quality, the Skype Out service seems to b…

Published on February 16th, 2005 under , , , , , , ,

Customer Service Part 2

Source: andyabramson.blogs.com

I want to thank all of you who have taken the time to be of support via your comments.

The Gateway LCD monitor situation got resolved on Monday, via the intervention of a Gateway VP of Client…

Published on November 17th, 2004 under , ,

My Views On Customer Service In the USA

Source: andyabramson.blogs.com

The State of  Customer Service In America

Let me first start out by saying that I really didn’t want to write this, but do to a series of matters that have affected me and two of my closest…

Published on November 14th, 2004 under , , ,
Member of "Hype Media! Network"