SalesForce.com In the Call Center
Source: andyabramson.blogs.com
This acquisition by SalesForce.com shows how far reaching their efforts to bring cloud computing to the epicenter of business really is.
For companies and developers in the Mashup and Voice XML space this will provide a lot of opportunities, and mean that SalesForce.com’s AppExchange becomes a key driver and promotional vehicle for companies that can combine phone, databased information support and call completion.






