In today’s reality, the successful business development is largely dependent on the technology world, and the communication is the key to the most of the companies.
Voice over Internet Protocol (VoIP), colloquially known as Internet telephony, is a technology that allows voice transmission (telephony) thanks to the Internet infrastructure. It allows connection between two computers, two telephones, or a computer and a telephone, as long as the signal is transferred in part of its path via IP.
VoIP offers numerous additional features that increase efficiency and make day-to-day business much smoother. VoIP can cover your needs with a single application and ensure the availability of normal business telephony anywhere without having to use a phone.
You can install a configured phone device anywhere in the world, so you can operate freely with your phone number without additional charges.
One of the biggest advantages of VoIP is the reduction of the telephone costs. VoIP systems operate via the Internet, so they are able to offer extremely competitive prices to traditional telephone services. Using free software, the price is limited to the charge of the local Internet provider, eliminating monthly charges and traffic payments for telephony. Easy to use, the VoIP does not change the way you use the telephone.
By using the multiple VoIP features, you can enhance the quality of your in-house communications, communication with business partners, and customer service over the phone. Part of the beneficial features of VoIP are:
•Ability to divert calls to a selected mobile number;
•Ability to receive voicemail messages to an email for the missed calls;
•Ability to create an automated redirect to the different departments of your company;
•Ability to allocate calls to the free agents;
•Ability to upgrade your IP system – at minimal cost, you can always add the extra features you need;
•Ability to keep a VoIP number, even when changing positions in the company;
•Ability to keep a telephone number when switching to VoIP;
•Easy Infrastructure Management – VoIP integrates with various software applications such as accounting, e-mail, and PC-based applications, so the management and use of the system are facilitated.
•Allows users to conduct virtual meetings, video conferencing, and attach documents.
•The calls are with enhanced voice clarity, compared to the traditional telephony.
By using a VoIP system, the companies can make the most of the opportunity to hire employees to work from their home, saving from electricity and water bills, and freeing extra space in the office. Nowadays, more and more people prefer to work from home. And looking globally, the satisfaction of the employees is a prerequisite for better results for the company itself.
The listed benefits and services of the Internet telephony significantly exceed the ones provided by traditional phones. However, despite all the benefits, there are a few aspects in which the traditional telephony still outshines the VoIP.
The efficiency and quality of the Internet telephony depend on the quality of the Internet connection. When multiple connections are established at the same time a noticeable decline in the quality can occur. There is also a security risk while using VoIP, associated with data transition over the Internet.
While the comparison is in favor of VoIP, improvement is still required, in order to completely replace the other data transmission mechanisms.